Guest Relation Manager job description

Job Description

The Leicester Marriott Hotel is a 4 star hotel located close the M1 and M69 Motorways. The hotel has 227 bedrooms, an Executive lounge, business center, Mixx Restaurant, Atrium Lounge, Cocktail Bar, Lesiure Club and extensive Conference & Banqueting Facilities.Job DescriptionServes as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided. Represents hotel management in resolving any guest or hotel related situation. Manages the flow of questions and directs guests within the lobby. Serves as guest relations manager and handles the tracking of service issues. . Operations: Works with all department managers and associates to meet or exceed guest service expectations. Ensures compliance with Marriott Operating Standards to maintain brand integrity. . Guest Satisfaction: Displays leadership in guest hospitality and sets daily example of operational excellence. Builds customer loyalty through personal interaction and problem resolution.. Human Resources: Participates in the hiring, development and retention of a diverse workforce to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. . Financial Management: Monitors wages and expenses and makes ongoing adjustments as needed to meet or exceed budget expectations.

Responsibilities

Operations/Property Management . Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel.. Intervenes in any guest/associate situation as needed to insure the integrity of the hotel is maintained, guest satisfaction is achieved, and associate well being is preserved.. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.. Ensures compliance with all policies, standards and procedures.. Observes service behaviors of associates and ensures that all uniformed associates are properly attired and groomed, each wearing a nametag.. Understands and can implement all emergency plans.. Participates as needed in the investigation of associate and guest accidents.. Understands and complies with loss prevention policies and procedures.. Performs Front Desk duties in high demand times.

0 Comments:

Post a Comment

Subscribe to Post Comments [Atom]

<< Home