Front office Manager job description

JOB DESCRIPTION JOB TITLE: FRONT OFFICE MANAGER

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JOB DESCRIPTION

JOB TITLE:

FRONT OFFICE MANAGER


JOB SUMMARY: Responsible for the smooth operation of Front Desk, Reservations and

Guest Services

UNIFORM:

Appropriate business dress, plus name tag.

HOURS:

This is a salaried position, you will work a minimum of 40 hours per


week.

JOB DUTIES:

a) Responsible for hiring, training, supervision and discipline of all Front

Desk, Reservation and Guest Services staff members in order to maintain

the desired level of service and in keeping with service standards.

b) Responsible for motivating personnel so that they perform to the best of

their abilities and setting an example by your own performance and


enthusiasm.

c) Working regular shifts at the front desk and reservations

d) Preparing bi-weekly payroll.

e) Prepared to work or re-arrange work schedule as required in case of any

absence.

f) Responsible for checking groups, conferences and visitors. Make

copies of rooming lists; Housekeeping should receive a copy a.s.a.p. with


arrival time noted, all other copies should remain in the group file until the

group arrives.

g) Responsible for the cleanliness of the office area.

h) Responsible for establishing and consistently enforcing rules and

regulations regarding staff members.

i) Responsible for supporting company policies and management

decisions, interpreting and disseminating this information to staff


members.

j) Responsible for holding regular meetings with staff members in order to

keep them properly informed and trained.

k) Responsible for property checks.

l) Responsible for attending regular Department Heads meetings and

contributing ideas with regards to hotel operation in general.

m) Performance of other duties as required

n) Prepare weekly and daily reports

o) Manage FIT allotment, extra allotment requests and wholesalers


concerns.

p) Month end (print all 4 reports, complete reports for Sales and Head

Office)

Ensure Reservations and Front Desk complete month end duties, filing old

back up, Activity reports, housekeeping reports, work orders and advance

deposits.




q) Keep till balanced @ $2000 and stocked with change.

r) Management of online inventories.

s) Keep current with new trends & ideas.

t) Assist Sales and Marketing as required

u) Enter rates into Lanmark

v) Check no shows, process if required


w) Yield

x) Assist Housekeeping by completing rooms check, selecting sections of

the hotel to block, to save labour and increase F&B revenue.

z) Spot check reservations and rate overrides to ensure staff are doing their

jobs correctly and not missing small details.

aa) Encourage staff to participate in as many activities as possible, get

them to know the area and services.

ab) Performance reviews for staff to keep them motivated and working


towards new goals.

ac) Assist staff with any concerns they have regarding housing, payroll,

policy and any other concerns that may arise.

SUPERVISION:

Directly responsible to General Manager and the Assistant General

Manager.

RELATION TO


OTHER JOBS:

To work in conjunction and co-operation with Department Heads,

Supervisors and Staff.

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